Terms of Service
1. Who we are
Orbit Net Setup provides independent informational and assisted support services related to satellite radio and satellite internet activation, setup, billing questions, signal guidance, and troubleshooting. We are not Sirius XM Radio Inc., not SpaceX, not Starlink®, not a subsidiary of those companies, and not an official customer care department of any satellite provider.
2. Nature of the service
We provide phone-based guidance and assistance. We do not guarantee that every radio, dish, account, or plan issue can be resolved. Outcomes depend on device condition, signal environment, account eligibility, and third-party provider systems outside our control.
3. Fees & billing transparency
Your initial consultation is free. If any paid support service fee applies to your request, the agent will disclose it clearly before you authorize payment. Subscription fees for satellite radio or satellite internet service are billed by your provider under their terms — not under the Orbit Net Setup brand name unless expressly stated on a separate written receipt.
4. Accurate information
You agree to provide accurate Radio ID / ESN, kit details, and contact information for legitimate support only, and not to misuse this website (including automated abuse, scraping, or fraudulent requests).
5. Safety
Always keep your vehicle safely parked before interacting with dash controls or menus. Do not attempt setup while driving. Follow manufacturer safety guidelines for roof, pole, and elevated dish installs. You are responsible for safe physical installation practices.
6. Intellectual property & trademarks
All trademarks, including SiriusXM®, Starlink®, and related marks, belong to their respective owners and are used only for identification and compatibility description. No endorsement, sponsorship, or partnership is implied or claimed.
7. Limitation of liability
To the fullest extent permitted by law, Orbit Net Setup is not liable for indirect, incidental, or consequential damages arising from use of the site or support services. Our total liability for any claim related to a support session is limited to fees (if any) you paid us for that session.
8. Advertising & destination representation
When you arrive from a Google Ad or similar advertisement, the services described in the ad are intended to match the services offered on this website: independent phone assistance for activation, setup, billing questions, signal help, plan changes, and related troubleshooting. We do not impersonate official provider websites.
9. Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to conflict-of-law principles.
10. Contact
Orbit Net Setup
1418 Lexington Drive, New Brighton, PA 15066, United States
Phone: 888-425-9303
Email: support@orbitnetsetup.online